Terms & Conditions
Many problems can be solved before items are returned so please contact us before sending anything back.
If wish to return an item you no longer require you can send it back to us to our address on the contact page within 14 days for a full refund at the price you paid for the item/s or an exchange. In these cases the product must be unused, never fitted (components), in their original display packaging and securely packaged for their return journey. All returns are sent at your own expense. Please include the following information with your returns package:
- Full name and address
- Email and contact telephone number
- Order reference number
- Reason for return
- Required action: return or replacement item
Our online payments are secured by WorldPay and/or PayPal. PayPal use state of the art encryption to deliver one of the most secure payment platforms in the world. After more than a decade as the leader in online payments, they will protect your information by SSL with an encryption key length of 168 bits (the highest level commercially available). Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL.
Bikes are delivered next working day.
Any bike orders placed on a Thursday night will be dispatched on the Friday for delivery on Monday.
All bike orders placed over the weekend will be dispatched on the Monday for delivery Tuesday
Unless otherwise instructed.
All accessories are dispatched via royal mail for delivery in 2-4 working days